Financial Counselor
The posted compensation range of $17.93 - $24.66 /hour is a reasonable estimate that extends from the lowest to the highest pay б in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. б may ultimately pay more or less than the posted range as permitted by law.
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Responsibilities
Responsible for financially clearing patients prior to services, at the bedside, and at discharge to obtain the patient’s portion of financial obligation. will also determine eligibility for the hospital’s various financial assistance programs.
ESSENTIAL KEY JOB RESPONSIBILITIES
1. Performs Exemplary collection Functions and financial assistance for self‐pay, managed care/insurance accounts with large deductibles/co‐pays/co‐insurance, Medicare deductible and co‐pays.
2. Collect and/or negotiate point of service payments (co‐pays, deductibles, self‐pay amounts) or link to financial assistance programs.
3. Clearly records and Maintains complete documentation of activities performed in account notes and other databases.
4. Answers incoming calls and Provides resolution or Directs to the appropriate party of resolution/action.
5. Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures either in writing or verbally.
6. Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures.
7. Review patient account summaries of unbilled charges, billing, payments, and collection activities.
8. Obtain all forms required for patients potentially qualifying for financial assistance.
9. Review and monitor accounts for inpatients and initiate proper action.
10. Compose various correspondence related to reimbursement and billing procedures.
11. Screen and inform patients of various healthcare financial assistance programs.
12. Contact for external and internal customers requiring assistance with billing inquiries and answers all telephone inquires.
13. Responsible for obtaining HINN, ABN, LTR letter.
14. Assist with departmental coverage (registration) as needed.
15. Other duties as assigned.
Qualifications
Required Education and Experience:
- High School Diploma / GED
- Two (2) years of experience
Dislosure Summary:
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. б cannot anticipate the date by which a successful candidate may be identified.
Depending on the position offered, б offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit /benefits.
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Equal Opportunity
б™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
б™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). б™ participates in E-Verify.